Talk to a person on our team
Questions about Friendzone, a campaign you run or a payout you are waiting for. Tell us what you need and we will come back with an answer.
- 1 day
- A reply within one working day
- A person
- Every message is read and answered by someone on the team
Faster than a message
You might find it here first.
Most questions about plans, pay and getting started are already answered.
“Friendzone made our UGC better at Rezi. Creators know what to post, we can see which videos work, and paying everyone at the end of the month takes minutes, not days.”
Jacob Jacquet
CEO, Rezi
Questions
Before you write.
A few things people ask us first.
How quickly will I hear back?
Within one working day. If it is about a payout that is due, say so in your message and we will look at it first.
I am a creator. Who do I ask about my pay?
Start with the brand you work with, since they set the rates and send the payout. If the numbers in your dashboard look wrong, write to us and we will check them.
Can I see Friendzone before I start?
Yes. Choose "Starting a campaign" in the form and tell us about your program. We will walk you through a campaign from brief to payout.
Do you help move creators from another tool?
Yes. Tell us what you use today and how many creators you have, and we will plan the move with you.
What is Friendzone?
A dashboard for running your own UGC creator program. You publish briefs, your creators post on their own accounts, and Friendzone counts the views and works out what each video is owed.
Which platforms do you count views on?
TikTok, Instagram, YouTube and Facebook. Views, likes and comments update as the numbers come in.
How are creators paid?
Earnings add up through the month from the rates in each contract. You pay your creators monthly, by PayPal or Wise, with every video listed.
What if a creator posts the same video on several platforms?
The video is paid once, for the platform where it did best.
Do creators have to follow a brief?
No. Briefs are ideas, not assignments. A creator can use one as it is, remix it or post their own take, and every post pays the same.